Legal

Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how Movezle Technologies Pvt Ltd ("Movezle", "we", "us") collects, uses, shares and protects information when you use our websites, the AURVITRUCK booking app, our partner apps and related services (together, the "Platform"). By using the Platform you agree to the practices described here.

1. Information we collect

Information you give us

Account details such as your name, mobile number, email address and business/GST information.
Booking details including pickup and drop locations, load type and weight, and payment records.
Identity and verification documents where required for KYC of drivers and fleet partners.
Communications you send to our support team.

Information collected automatically

Device and app information, IP address, and usage activity on the Platform.
Location and GPS data from vehicles and, where you permit it, from your device, so trips can be tracked in real time.
Cookies and similar technologies on our websites (see our Cookie Policy).

2. How we use your information

To create and manage your account and process bookings, payments and documents.
To match loads with verified vehicles and enable live tracking, e-bilty, POD and invoicing.
To provide customer support and resolve disputes or claims.
To improve safety, prevent fraud and misuse, and meet legal or regulatory obligations.
To send service updates and, with your consent, offers and product information.

3. When we share information

We do not sell your personal information. We share it only as needed to run the service, including with:

Drivers, fleet owners and shippers involved in your specific trip.
Payment processors, insurers and logistics partners who help fulfil a booking.
Service providers who host, analyse or support the Platform under confidentiality obligations.
Authorities where disclosure is required by law or to protect rights and safety.

4. Data retention

We keep information for as long as your account is active and as needed to provide the service, meet legal, tax and accounting requirements, and resolve disputes. When no longer required, data is deleted or anonymised.

5. Security

We use reasonable technical and organisational measures to protect your information. No system is perfectly secure, so we cannot guarantee absolute security, but we work to safeguard your data and to notify you of significant incidents where required.

6. Contact and communication security for the AURForge team

AURForge team members can look up customers, fleets and drivers and book vehicles through the AURForge app, so access is tightly controlled:

Access is limited to verified team members, with role-based permissions and one-time-password sign-in.
Phone numbers and contact details are masked by default. Calls and messages between customers, drivers and the team are routed through the app, so personal numbers are not exposed.
Every view of contact details and every booking made on behalf of a customer is recorded in an access log that can be audited.
Contact details are used only to carry out the booking or resolve a support request, and are never used for personal purposes or shared outside the purposes described in this policy.
Access is removed immediately when a team member leaves or changes role.

7. Your choices and rights

You may access, correct or update your account details from within the app.
You may withdraw marketing consent at any time.
Subject to applicable law, you may request access to, correction of, or deletion of your personal data by contacting us.
You can control device permissions such as location through your device settings.

8. Children

The Platform is intended for business use by adults and is not directed at children under 18. We do not knowingly collect data from children.

9. Changes to this policy

We may update this Policy from time to time. Material changes will be posted here with a revised "last updated" date.

10. Contact

Questions about privacy? Email privacy@movezle.com or write to Movezle Technologies Pvt Ltd, India.