Payment Terms

These terms explain how payments work for trips booked through AURVITRUCK, AURPulse and AURForge. All payments are made through the app to Movezle. There are no cash transactions with fleet owners, drivers or assistants.

1. All payments go through the app

Every payment for a booking must be made by the customer through the AURVITRUCK app, to Movezle. This covers freight, city-entry holding, waiting, detention and standby charges, cancellation fees and any other amount on the booking. Payment can be made by the methods supported in the app (UPI, net banking, IMPS, NEFT). A payment is treated as made only when it shows as received in the AURVITRUCK app.

2. No cash or direct payment to fleet owners, drivers or assistants

Customers must not pay any amount in cash, or by any direct transfer, to a fleet owner, driver, driver assistant or any other person on a trip. Fleet owners, drivers and assistants must not ask for or accept such payments. A payment made outside the app is not recognised as a payment to Movezle, does not close the trip, and will not be credited against the amount due.

3. Payment options and platform fee

When you book, you choose when to pay. Each option has a platform fee, charged on the base freight of the booking:

• The platform fee is a separate charge. It is calculated on the base freight only, and is in addition to other charges such as city-entry holding, waiting, detention, standby and cancellation fees, which are charged as described in our rate card. Taxes are added as per law.
• The option, fee and due date are shown in your quote and on your invoice. The options available to you can differ by account, and the quote shows the ones that apply to your booking.
• The "pay later" options (7, 15 and 30 days) are available only where they are shown as active for your account.

4. Overdue interest

Interest is charged on your whole pending balance — every delivered booking on your account that has not been paid in full through the app, taken together — and not trip by trip. For example, if you have booked 30 vehicles and the unpaid amount across those trips is ₹10,00,000, interest is charged on ₹10,00,000.

Interest starts 30 days after the delivery date of your oldest unpaid trip, whichever payment option you chose, at 2% per month, compounded monthly: at the end of every 30-day period the 2% is added to the balance, and the next period's 2% is charged on the balance including that interest. Part of a period is charged pro-rata by day on the compounded balance. Trips you pay drop out of the balance; new unpaid deliveries join it. The interest is shown in the app and on your statement, and is in addition to any other charges due under these terms.

5. Movezle pays the fleet owner

Movezle collects the customer's payment and pays the fleet owner for the trip. The fleet owner, and the driver and assistant allowances, are paid on the delivery day after the delivery is confirmed (proof of delivery), by bank transfer to the account registered in AURForge and AURPulse. This applies even when the customer has chosen a pay-later option. The customer's payment obligation to Movezle is not affected by this. Allowances for waiting, detention, standby and city-entry holding are paid through the same system and are shown in AURPulse and AURForge.

6. When a trip is closed

A trip is closed only when the delivery is confirmed (proof of delivery) and the full amount due, including the platform fee, any other charges and any interest on your account, has been received through the AURVITRUCK app. Until then the trip stays open and the invoice remains pending.

7. If the customer has not paid through the app

If the amount due has not been paid through the AURVITRUCK app by the due time of the payment option you chose:

• the trip is not closed;
• overdue interest is charged on your whole pending balance as described in section 4;
• while the vehicle, driver or driver assistant remain held on that trip because payment is pending, detention charges are added to the amount due at the rates for that vehicle type in our rate card;
• the amount due keeps increasing until the full amount, including these charges, is paid through the app; and
• Movezle may restrict new bookings, and the use of pay-later options, on the customer account until the amount is cleared.

The running amount, with each added charge and the time it relates to, is shown in the AURVITRUCK app and on the invoice.

8. Refunds and corrections

Any refund, reversal of a charge or credit (for example, a city-entry holding charge revoked because the vehicle entered the city early) is made through the app to the original payment method, as described in our Cancellation & Refund Policy.

9. Reporting a request for cash

If anyone asks you for cash or a direct payment, please decline and report it from the Support section of the app or by email to support@movezle.com. Fleet owners, drivers or assistants who ask for or accept payments outside the app can be warned, suspended or removed from the platform.

10. Taxes and invoices

GST and other applicable taxes are added as per law. Tax invoices are issued digitally through the app.